Privacy policy
Last updated: June 23, 2025
Velmont & Co operates this store and website in order to provide you, the customer, with a curated shopping experience (the "Services"). This Privacy Policy describes how we collect, use, store, and disclose your personal information when you visit, use, or make a purchase through our website, or otherwise communicate with us.
Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read and understood this Policy.
1. Data Controller
For the purposes of applicable data protection laws, including the General Data Protection Regulation (EU) 2016/679 ("GDPR"), the data controller is:
Velmont & Co
Rua Mariano Pina 1285, 1500-442 Lisboa, Portugal
VAT Number: 316540943
📧 support@velmontrossi.com
2. Personal Information We Collect
We collect personal information only when necessary to provide our services. Depending on how you interact with us, this may include:
- Contact details: name, email address, phone number, billing and shipping address
- Financial information: payment card details and transaction information (processed securely and never stored directly by us)
- Account information: username, password, and preferences
- Transaction information: items viewed, added to cart, purchased, returned, or cancelled
- Device and usage information: IP address, browser type, pages visited, and interaction data collected via cookies and similar technologies
- Communications: messages you send us, including customer support enquiries
3. How We Collect Your Information
We may collect personal information from the following sources:
- Directly from you when you create an account, place an order, or contact us
- Automatically through our website via cookies and similar tracking technologies
- From service providers such as Shopify, payment processors, and analytics platforms acting on our behalf
4. Lawful Basis for Processing
Under the GDPR, we process your personal data on the following legal bases:
- Performance of a contract: to process your orders, arrange delivery, and manage returns and refunds
- Legal obligation: to comply with applicable tax, accounting, and regulatory requirements
- Legitimate interests: to prevent fraud, improve our services, and ensure the security of our website
- Consent: to send you marketing communications or use non-essential cookies — you may withdraw consent at any time
5. How We Use Your Information
We use your personal information to:
- Process and fulfil your orders, including payment, shipping, and returns
- Create and manage your customer account
- Communicate with you about your orders, enquiries, and account
- Send promotional and marketing communications, where you have consented
- Personalise your shopping experience and recommend relevant products
- Detect and prevent fraud or unauthorised activity
- Comply with legal obligations
- Improve the performance and functionality of our website
6. Sharing of Personal Information
We do not sell your personal data. We may share it with third parties only in the following circumstances:
- Shopify: our e-commerce platform provider, which hosts and processes data on our behalf. For more information, visit the Shopify Privacy Policy
- Payment processors: to securely handle payment transactions
- Shipping and logistics providers: to fulfil and deliver your orders
- Analytics providers: such as Google Analytics, to help us understand how our website is used
- Advertising partners: such as Google Ads, to display relevant advertisements — only where you have consented
- Legal authorities: when required by law, court order, or governmental regulation
All third parties who process data on our behalf are required to handle it in accordance with applicable data protection laws.
7. Cookies
Our website uses cookies — small text files stored on your device — to improve your browsing experience and provide certain functionalities. We use the following types of cookies:
- Essential cookies: necessary for the website to function, including shopping cart and session management
- Preference cookies: remember your settings and navigation preferences
- Login cookies: allow you to remain logged in without repeated authentication
- Analytics cookies: used to understand how visitors interact with our website (e.g. Google Analytics)
- Advertising cookies: used to display relevant advertisements based on your interests (e.g. Google Ads)
You may disable or manage cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of our website.
8. Data Retention
We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, including to comply with legal, accounting, or reporting obligations. When your data is no longer required, it is securely deleted or anonymised.
9. International Data Transfers
Your personal information may be transferred to and processed in countries outside the European Economic Area (EEA). Where such transfers occur, we ensure that appropriate safeguards are in place, such as the European Commission's Standard Contractual Clauses, to protect your data in accordance with GDPR requirements.
10. Security
We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, alteration, or disclosure. However, no method of transmission over the internet is entirely secure, and we cannot guarantee absolute security. We recommend that you do not share your account credentials with anyone.
11. Your Rights Under the GDPR
As a resident of the European Union or United Kingdom, you have the following rights regarding your personal data:
- Right of access: request a copy of the personal data we hold about you
- Right to rectification: request correction of inaccurate or incomplete data
- Right to erasure: request deletion of your personal data, subject to legal obligations
- Right to restriction: request that we limit the processing of your data in certain circumstances
- Right to data portability: receive your data in a structured, machine-readable format
- Right to object: object to processing based on legitimate interests or for direct marketing purposes
- Right to withdraw consent: where processing is based on consent, withdraw it at any time without affecting the lawfulness of prior processing
To exercise any of these rights, please contact us at support@velmontrossi.com. We will respond within the timeframe required by applicable law. We may need to verify your identity before processing your request.
12. Right to Lodge a Complaint
If you believe that we have not handled your personal data in accordance with applicable law, you have the right to lodge a complaint with the Portuguese data protection supervisory authority:
Comissão Nacional de Proteção de Dados (CNPD)
www.cnpd.pt
You may also contact us directly at support@velmontrossi.com before pursuing formal proceedings, and we will do our best to resolve your concern.
13. Third-Party Links
Our website may contain links to external websites not operated by Velmont & Co. We are not responsible for the privacy practices or content of those sites. We recommend reviewing their privacy policies before providing any personal information.
14. Children's Data
Our Services are not directed at children under the age of 16. We do not knowingly collect personal information from minors. If you are a parent or guardian and believe your child has provided us with personal data, please contact us at support@velmontrossi.com and we will delete it promptly.
15. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. The updated version will be posted on this page with the revised "Last updated" date. We encourage you to review this Policy regularly.
📧 support@velmontrossi.com
Velmont & Co
Rua Mariano Pina 1285, 1500-442 Lisboa, Portugal
VAT Number: 316540943